Shipping Cancellations & Returns Information

SHIPPING 

Due to the customized nature of our products, the majority are made to order. We kindly ask for a timeframe of 2-5 weeks to fulfill your order. Should you require a specific item to be expedited, please contact us, and we will make every effort to accommodate your shipping request for an additional fee. 

Orders are dispatched based on the most favorable rate and transit time, as assessed by our shipping provider, taking into account the weight of the package and its destination. While we primarily utilize USPS for standard shipping services, packages may also be sent via UPS. In cases where the delivery address is a post office box, an alternative carrier may initially handle the shipment; however, the final delivery will be conducted by USPS to your PO Box. 

Please allow up 2-5 weeks to complete your order.

Available for addresses inside the 48 contiguous states only.

CANCELLATIONS

Once 24 hours have elapsed from the date and time of an order, cancellations will no longer be available, and no exceptions will be made to this policy, as the product will have entered the production phase.  

RETURNS

Returns are permitted within 7 days from the date of delivery

A Wisco Creative Works, we prioritize customer satisfaction above all else. Should you find yourself dissatisfied with your purchase for any reason, please reach out to us at WiscoCrerativeWorks@gmail.com. We are committed to assisting you and ensuring your satisfaction.  Please note that our money-back guarantee does not extend to any customized items. However, refunds for custom pieces may be considered on a case-by-case basis. All returns necessitate that the customer return the item at their own expense before a refund can be issued to the original payment method.

Returns are permitted within 7 days from the date of delivery. Buyers are accountable for the costs associated with return shipping. Should the item not be returned in its original condition, the buyer will be liable for any depreciation in value. 

REFUNDS (if applicable)

Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment.

Typically between 3-5 businesses depending on your account holder’s processing.

Please contact us to request a return confirmation by email.